Terms of Service
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Agreement and Seller
These Terms of Service govern all activities on the Meprona website and all transactions conducted thereon. The designated operating entity is Hubei Zhengweizhong Trading Co., Ltd. These Terms apply to the website at https://meprona.com/, including but not limited to browsing pages, using shopping functions, and purchasing products. The terms "we", "our" and "us" refer to the above operating company; "you" refers to any visitor or customer of the website. These Terms shall be applied only to the extent consistent with mandatory applicable consumer protection laws.
2. Who May Shop and Account Security
Purchasers must be at least 18 years old and have full legal capacity to enter into binding contracts, or hold valid authorization required by applicable local laws. You warrant that all names, delivery addresses, billing information and contact details you submit are accurate and up to date. Where an account function is available, you shall keep your login credentials strictly confidential and notify our support team immediately upon discovery of any suspected unauthorized access to your account.
3. Listings, Images, and Product Availability
We provide product descriptions, pricing and option details to support your informed purchasing decisions. Please note that color display may vary due to differences in screen settings and lighting conditions. Product options and stock availability are subject to change at any time; placing items in your shopping cart does not guarantee inventory reservation. If you have questions about critical product specifications, please contact us for clarification prior to placing an order. We reserve the right to correct material errors in listings in a manner that respects already accepted orders and complies with applicable law.
4. Making a Purchase
Submitting an order constitutes an offer to purchase products under these Terms. An automatically generated order acknowledgment does not constitute acceptance of your offer. We reserve the right to decline or cancel any order for legitimate reasons, including but not limited to obvious pricing errors, out-of-stock merchandise, unsupported shipping destinations, failed payment verification, or suspected fraudulent activity. If payment has been collected for a canceled order, we will process a full refund of the corresponding amount to your original payment method.
5. Prices, Tax, and Payment
All item charges, delivery fees and applicable taxes collected by the store will be clearly displayed during checkout before you complete payment. Available payment methods are limited to those offered in the checkout interface. Depending on your destination and the terms applicable to international shipments, local customs duties or import charges may be levied separately by local authorities and shall be borne by you. Never provide your full card number or card security code to us via email.
6. Shipping and Delivery Estimates
Upon successful payment confirmation, standard order processing and preparation is estimated to take 1–3 business days. After dispatch, estimated carrier transit time is 7–15 business days. Order processing and transit are separate stages, and transit estimates do not constitute a guaranteed delivery date. Shipping availability, service options and fees are displayed at checkout. For further details, please refer to our Shipping Policy.
7. Correcting or Canceling an Order
If you need to correct a delivery address, amend order details, or request order cancellation, please contact us promptly at service@meprona.com. We will make reasonable efforts to assist you while the order is still eligible for modification. We cannot guarantee that already dispatched parcels can be intercepted or recalled. Your statutory cancellation or withdrawal rights under applicable consumer law remain unaffected.
8. Returns, Exchanges, and Refunds
For eligible products, voluntary return requests may be submitted within 30 calendar days after delivery. Please contact customer support to obtain return instructions before sending any items back. For approved returns, we will initiate the refund to your original payment method within 10 business days after approval, unless applicable law requires faster processing or an alternative refund method. Please note that banks or payment providers may require additional processing time to post the credit to your account. No restocking fee will be charged. For full eligibility conditions and statutory consumer protections, please refer to our Return & Refund Policy.
9. Responsible Website Use
You agree not to compromise the website's security, access another person's account without authorization, submit fraudulent orders, transmit malicious software, or violate any applicable laws or regulations. We may implement reasonable security measures to prevent abusive behavior and protect transaction security.
10. Ownership of Content
All text, images, logos, design elements and other copyrighted content on the website are the property of their respective owners. Accessing and browsing the website does not grant you any commercial license to copy or use such content. Uses permitted under applicable copyright laws remain unaffected.
11. Other Organizations and Links
The store is supported by Shopify e-commerce technology, which may process information necessary for storefront operations. Payment service providers, shipping carriers, fulfillment partners and other independent third-party service providers may also participate in the transaction process. Their respective terms of service shall apply to the services they provide independently, without limiting our non-excludable liabilities as the seller under applicable law.
12. Personal Information
Our Privacy Policy sets forth the categories of information we may collect and process in connection with website visits, contact form submissions, orders and optional email communications. It also identifies the Data Controller responsible for data processing under our control.
13. Interruptions, Liability, and Consumer Law
We take reasonable technical and operational measures to maintain the availability of the website, though temporary technical interruptions may occur from time to time. Any limitation of liability under these Terms shall be valid only to the extent permitted by applicable law. Nothing in these Terms shall exclude or restrict any liability that cannot be lawfully excluded, nor deprive you of any mandatory statutory remedies for defective, misdescribed, non-conforming products or undelivered orders.
14. Changes and Questions
We may update these Terms of Service from time to time in response to service adjustments or legal requirements. The revised version will be published on this website, and additional notice will be provided where required by applicable law. No revision shall improperly diminish your rights attached to orders already accepted by us. For any questions regarding these Terms, please contact us at service@meprona.com.
15. Governing Law and Jurisdiction
The formation, validity, interpretation and performance of these Terms of Service, as well as all contractual relationships established through your use of the website and product purchases, shall be governed by the laws of the People's Republic of China, excluding its conflict of law rules.
Any dispute, controversy or claim arising out of or in connection with these Terms, including but not limited to its breach, termination or invalidity, shall be under the jurisdiction of the competent people's court at the domicile of our operating company.
The foregoing governing law and jurisdiction provisions shall apply only to the extent they do not conflict with any mandatory consumer protection laws of your country or place of residence. You retain the right to initiate proceedings in the consumer courts of your place of residence as permitted by applicable local law.
Business and Contact Information
- Operating Company: Hubei Zhengweizhong Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91420114MAKFCQJ987
- Company Address: Factory Building 6-1728, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
- Support Email: service@meprona.com
- Contact Phone: +86 13748156293
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)