Return & Refund Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. What This Policy Covers
This policy sets forth the rules for voluntary returns of eligible purchases from https://meprona.com/, as well as remedies for damaged, defective, incorrectly shipped or undelivered merchandise. Mandatory statutory consumer rights shall always apply and take priority in the event they provide broader or stronger protection than this policy.
2. Voluntary Return Request Period
You may submit a change-of-mind return request for eligible goods within 30 calendar days from the date of delivery. The return period commences on the day you receive the goods, not the date you place the order. Your legal rights for defective or non-conforming products extend beyond this voluntary return window and remain fully valid.
3. Opening a Return Request
To initiate a return, please contact us at service@meprona.com with your order number, the specific item in question, and the reason for the request. For missing, damaged, incorrect or defective goods, please describe the issue in detail and provide supporting photographs where reasonably practicable. We will guide you through the next steps and provide the authorized return address if physical return is required.
4. Condition of Change-of-Mind Items
Goods returned on a voluntary change-of-mind basis shall remain unused, in the same condition as received, and include all original components, accessories and documentation. Please retain the original packaging where reasonably possible. These requirements do not restrict your lawful right to inspect the goods, nor do they apply to mandatory remedies for non-conforming products.
5. Relevant Exclusions
In accordance with applicable consumer protection laws and e-commerce regulations, the following categories of products are excluded from voluntary change-of-mind returns:
- Customized or personalized goods: Products manufactured, printed, engraved or produced according to your individual specifications, personalized design or exclusive requirements.
- Hygiene-sensitive personal care items: Sealed intimate apparel, disposable hygiene products, skincare devices, and personal care goods whose protective seal has been removed or packaging opened after delivery.
- Consumable and disposable goods: Unsealed or partially used disposable supplies, consumable accessories, and perishable items with a short shelf life.
- Digital and virtual products: Delivered digital content, downloadable resources, activated virtual services and intangible goods that have been provided to you.
- Items damaged by improper use: Products showing signs of misuse, unauthorized disassembly, accidental damage, improper maintenance or modification after delivery.
All item-specific exclusions will be clearly disclosed on the corresponding product detail page prior to purchase. The above exclusions apply only to voluntary change-of-mind returns and do not limit your statutory rights to remedies for defective, damaged, mis-shipped or non-conforming merchandise.
6. Return Shipping Fees and Billing Rules
Return shipping costs are determined based on the reason for return, in full compliance with applicable law:
- Voluntary change-of-mind returns
You shall bear all return shipping fees for change-of-mind returns. Actual rates vary by your country/region and the weight of the returned parcel, calculated according to standard economy international postal or courier rates. You may contact our customer support for a general cost estimate before arranging shipment.
Original outbound shipping fees are non-refundable for change-of-mind returns. We do not accept cash-on-delivery (COD) return parcels. - Returns for seller-side responsibility
For returns caused by our fault — including defective products, shipping damage, incorrectly shipped items, or material misdescription — we will cover reasonable return shipping costs.
Please contact support for confirmation before returning. You shall prepay the shipping fee and provide the official shipping receipt and tracking number for verification. We will reimburse the verified shipping cost (up to the standard economy shipping rate for your region) to your original payment method, or via another mutually agreed method.
For all returns, please ship only to the authorized return address provided by our support team. Returns sent directly to our registered business address without prior authorization will not be processed.
7. Authorized Address and Proof of Shipment
Our registered business address is not a return warehouse. Do not send returned goods to this address unless explicitly instructed in your official return authorization. Always ship to the dedicated return address provided for your specific request. Please retain your shipping receipt and tracking number until the return is fully resolved and the refund is confirmed.
8. Review and Resolution
Returned merchandise may be inspected upon receipt to verify condition and eligibility. We will notify you of the resolution, which may be a refund, repair, replacement, exchange or other appropriate remedy. Where applicable law requires an earlier refund or a remedy without physical return, those legal requirements shall take precedence.
9. Method and Timing of Repayment
For approved returns, we will initiate the refund to your original payment method within 10 business days after refund approval, unless applicable law requires a shorter processing period or an alternative refund method. Please note that your bank or payment service provider may require additional processing time to post the credit to your account. Refund initiation and actual crediting to your account are separate processes.
10. Restocking Fees
No restocking fee is charged for any approved return. Customer-paid return postage for change-of-mind returns is an independent shipping cost and does not constitute a restocking charge.
11. Exchanges and Replacements
If you prefer to exchange the item for another product or variant, please inform support of your preferred replacement. Exchanges are subject to inventory availability and the specific circumstances of your request. If an exchange cannot be arranged, a refund or other legally required remedy will be provided.
12. Canceling Before Dispatch
If you wish to cancel an order before it is dispatched, please email service@meprona.com promptly. We will make reasonable efforts to process your request, but cannot guarantee cancellation for orders already in preparation or handover to the carrier. Your statutory cancellation or withdrawal rights remain unaffected.
13. Rights Under Law
Nothing in this policy limits or excludes your statutory rights, including but not limited to the right of withdrawal, remedies for non-delivery, repair, replacement, price reduction, refund, and other mandatory remedies under applicable consumer protection law. You may contact us with your order reference if you require assistance understanding your available options.
Business and Contact Information
- Operating Company: Hubei Zhengweizhong Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91420114MAKFCQJ987
- Company Address: Factory Building 6-1728, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
- Support Email: service@meprona.com
- Contact Phone: +86 13748156293
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)