Contact Us
Effective Date: November 12, 2026
Last Updated: November 12, 2026
Our customer service contact points are here for questions about merchandise, checkout, a delivery in progress, or a concern with an order already received. When contacting the support team, include the subject of your question so the relevant order or item can be identified without unnecessary personal information.
Ways to Contact Meprona
Website: https://meprona.com
Customer Support Email: service@meprona.com
Telephone: +86 13748156293
Support Schedule: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
You can write outside these hours. Messages received when support is not scheduled may be answered during the next business period. If the website offers a contact form, you may use it for written inquiries and provide an email address for our reply.
Product and Checkout Questions
If a listing leaves an important detail unclear, send the product name or its URL and tell us exactly which feature, option, or specification you are asking about. Check the item description and its current price before purchase. Delivery choices and the final charge for a given address can be reviewed in checkout.
Identifying an Order
If you already made a purchase, please share your order number and the email used for that order. A tracking reference can help with shipment questions when one is available. Notify us promptly about an incorrect recipient address or a wish to cancel: after fulfillment advances, a correction or cancellation might no longer be possible.
Missing, Faulty, or Incorrect Products
Tell us what you received and what seems wrong. For breakage, defects, or an incorrect item, photographs of the product and packaging may help establish the circumstances. If a shipment has not arrived, include any delivery updates you received. We will review the issue and explain the remedies available under our Return & Refund Policy and applicable consumer law.
Returning Merchandise Safely
Please begin a return request by emailing service@meprona.com with your order reference, the affected item, and the reason. We will advise on the process and, where a physical return is appropriate, provide the address authorized for that case. Do not treat our registered company address as the default parcel-return location. It is not necessarily a warehouse, delivery depot, or walk-in customer-service office.
Privacy in Support Messages
Do not send account passwords, authentication codes, complete bank-card numbers, or card security codes in an ordinary message. Only supply information relevant to the inquiry. Our Privacy Policy explains how form submissions, emails, and other customer-service records are handled.
For information about the operating company, see the details below.
Business and Contact Information
Operating Company: Hubei Zhengweizhong Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKFCQJ987
Company Address: Factory Building 6-1728, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@meprona.com
Contact Phone: +86 13748156293
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)