Shipping Policy

Effective Date: November 12, 2026
Last Updated: November 12, 2026

Thank you for shopping with us. This Shipping Policy outlines all terms, timelines, and conditions for order delivery. By placing an order, you acknowledge and agree to the terms below.

1. When Shipping Is Available

Shipping services are only available for eligible items and delivery destinations explicitly supported at checkout. To view available shipping methods, service eligibility and estimated costs for your order, please enter your complete and accurate delivery address during the checkout process.
We do not guarantee shipping availability to all countries, regions or territories worldwide. Any destination not supported by our delivery network will not appear as a selectable option at checkout.

2. Serviceable Destinations & Unsupported Regions

We currently offer delivery services to select countries and regions across North America, Europe, Oceania, and parts of Asia and other global regions.

  • For all supported destinations, available shipping options and corresponding fees will be displayed in real time once you enter your full delivery address at checkout.
  • For countries or regions not listed on our site or not shown as an option at checkout, shipping service is unavailable at this time. We do not publish a public list of unsupported regions, and delivery eligibility is always subject to the real-time result at checkout.
  • There is no universal, site-wide free shipping threshold. All free shipping offers are limited to official promotional activities, and only take effect when your order meets the promotion's stated requirements and the free shipping option is displayed at checkout.

3. Order Processing & Fulfillment

Once your payment is successfully confirmed, orders typically require 1–3 business days of processing before dispatch. This processing period includes payment verification, order detail review, product inspection, packaging, and handover to our partnered carrier.
Business days refer to Monday through Friday, excluding weekends and public holidays in the fulfillment region. Processing time may be extended during peak sales periods, for inventory verification, or if additional order validation is required.

4. Transit & Delivery Estimates

After your order is dispatched, standard transit time is estimated at 7–15 business days for most destinations. This transit window is separate from the 1–3 business day order processing period.
Actual delivery timelines may vary due to factors including but not limited to carrier network performance, destination distance, customs clearance procedures, extreme weather, public holidays, and other force majeure events. All delivery dates provided at checkout or in notifications are estimates only, and do not constitute a guaranteed delivery date.

5. Shipping Rates & Free Shipping Terms

All shipping fees are calculated based on your order's items, total weight, destination address and selected shipping method. The exact final shipping cost will be clearly displayed on the checkout page before you complete payment.

  • Shipping rates are subject to adjustment based on destination, order contents and carrier pricing updates. The final rate confirmed at checkout shall apply.
  • We do not set a universal site-wide free spending threshold for free shipping. Free or discounted shipping is only valid when offered as part of an official promotion, and only when your order meets all stated promotion conditions and the free shipping option is shown at checkout.
  • No shipping fee will be charged for items or destinations where free shipping is explicitly indicated at checkout.

6. Dispatch Notifications & Order Tracking

For orders with trackable shipping services, we will send a dispatch notification with a tracking number to the email address associated with your order once the parcel is handed over to the carrier. You may also check order status and tracking details via your account order page.
Please note that carriers may take 24–48 hours to update the first tracking scan after handover. If your tracking information shows no updates for an extended period, please contact our support team with your order number and tracking reference for assistance.

7. International Orders & Customs Duties

For cross-border international deliveries, your parcel may be subject to customs inspection, import duties, value-added taxes, or other clearance fees imposed by authorities in the destination country.

  • Any import charges collected by us will be included in the total amount displayed at checkout.
  • Any additional duties, taxes or clearance charges not included in the checkout total are the responsibility of the recipient, in accordance with the laws and regulations of the destination country.
  • Customs clearance procedures may cause delivery delays beyond our estimated transit timeframes.

8. Delivery Address Accuracy

Please carefully review and confirm the full recipient name, address details (including unit/building number, street name, city and postal code), email address and contact phone number before submitting your order.
If you discover an address error after placing your order, please contact us at service@meprona.com immediately. We will attempt to update the address if the order has not yet been dispatched. Once the order has been handed over to the carrier, address amendments cannot be guaranteed, and any associated costs will be determined based on specific circumstances and applicable laws.

9. Delivery Exceptions & Issues

Please contact our support team promptly if you experience any of the following: significant delivery delay beyond the estimated timeframe, lost parcel, damaged goods upon arrival, or items that do not match your order.
When contacting us, please provide your order number, relevant tracking details, and (for damaged or incorrect items) clear photos of the parcel and products. We will investigate the issue promptly and provide a resolution in accordance with applicable laws, which may include reshipment, replacement, or a full or partial refund. Carrier involvement does not waive our statutory obligations as a seller.

10. Order Cancellation & Return Shipping

Order cancellation requests may be submitted before your order is dispatched. Cancellation cannot be guaranteed once order fulfillment or packaging is in progress.
For delivered orders, please refer to our Return & Refund Policy for return eligibility and procedures. If a return is authorized, please ship the item only to the return address provided in our official return instructions. Do not return parcels to our registered company address unless explicitly instructed, as we are unable to process returns received at unapproved locations.

11. Shipping Support

For inquiries regarding order dispatch, delivery delays, tracking issues, or other shipping-related concerns, please email us at service@meprona.com and include your order number for faster assistance.

Business and Contact Information

  • Operating Company: Hubei Zhengweizhong Trading Co., Ltd.
  • Unified Social Credit Code (USCC): 91420114MAKFCQJ987
  • Company Address: Factory Building 6-1728, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
  • Support Email: service@meprona.com
  • Contact Phone: +86 13748156293
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)